![]() After 5 days, the kitchen trash was getting a little ripe and I did see one juvenile roach in the kitchen. Housekeeping is only available by request. The room itself was nice with plenty of space, workspace & kitchenette. From outward appearances, many of the ocean front rooms were vacant, just not available to me. I don’t check in to an extended stay hotel so I can swap rooms. The last thing I would want to do after a long day is pack up and move to another room. Traveling on business, I was out of the room from 7:30 AM until after 5PM every day. This was laughable for a couple of reasons. The desk clerk told me I could check back every day to see if a better room was available. ![]() As a HHonors Gold member, I expected a little more consideration. ![]() When I arrived at the hotel just before 4PM, I was offered a room directly behind the elevator bank or one closest to the highway. All other available rooms were marked as a $30/night upcharge. The two rooms available to me for online check in were in undesirable locations. Staff I interacted with were pleasant, though I never felt truly welcomed or appreciated. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I recently spent 5 days at this Home 2 location on a business trip. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Home2 Suites by Hilton Ormond Beach Oceanfront Address: 711 S Atlantic Ave, Ormond Beach, FL 32176īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Choose a different hotel when staying on Ormond Beach. This is completely unacceptable for a hotel to have this dirty of a HANDICAP room during a world wide pandemic. ![]() The staff and management here are extremely unprofessional and give no remorse for problems or concern for their customers needs. The tub wouldn't drain at all, even after about 25-30 minutes of waiting the tub filled with hair and sand backed up from the the pipes. There was at least 4 different types of hair in the shower and bathroom. After we finally checked in we noticed the copious amounts of hair, sand and dirt, all over the bathroom, the shower, and the carpet. We waited almost 3 hours after check in time because our HANDICAP ACCESSIBLE room was was supposedly being cleaned for that long. My recent stay here at the Home2 Suites Ormond Beach Oceanfront was less than acceptable. Especially during a pandemic like the one we are currently experiencing, it should go without question that a hotel should go through more cleaning procedures than normal to ensure that the rooms are safe and sterile.
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